Skip to content

Standard Reports & Advanced Analytics

Comprehensive reporting suite for operational efficiency, stylist performance, and financial health.

UC-ANA-001: Operational Efficiency Metrics

Purpose: Optimize resource allocation and identify bottlenecks.

Property Value
Actor Business Owner / Efficiency Manager
Trigger Daily Dashboard Review
Priority P0

Key Metrics Breakdown:

1. Chair Occupancy Rate

  • Definition: % of time chairs are occupied vs. available hours.

  • Formula: (Total Booked Hours / (Total Chairs * Open Hours)) * 100

  • Goal: > 75%.

  • Action: If low, trigger "Empty Chair Rescue" campaign.

2. Stylist Utilization

  • Definition: % of staff's clocked-in time spent on revenue-generating usage.

  • Insight: Identifies if staff are busy or idle (e.g., Stylist B at 40%).

  • Action: Adjust roster or assign training.

3. Revenue Per Hour (RPH)

  • Definition: Total Revenue / Total Operating Hours.

  • Usage: Identify "Golden Hours" (e.g., Friday evenings) vs "Dead Zones" (Tuesday midday).

4. Avg Service Duration

  • Definition: Actual time taken vs Expected time per service.

  • Variance: If actual > expected consistently, update service duration or retrain staff.

Main Success Scenario:

  1. Manager selects "Efficiency Report" for "Last Week".
  2. System calculates utilization per stylist.
  3. Report highlights Stylist B is at 40% (Low).
  4. Manager clicks "Drill Down" -> Sees Stylist B has high idle time on Tues/Wed.
  5. Manager adjusts roster to give Stylist B Tuesday off.

Purpose: Understand customer reliability and retention.

Property Value
Actor Marketing Manager
Trigger Monthly Review
Priority P1

Key Metrics:

  • Cancellation Heatmap: Visual grid showing day/time with highest cancellations (e.g., "Fridays at 5 PM").

  • No-Show Rate: % of bookings where customer didn't arrive.

  • Retention Rate: % of customers returning within 90 days.

Main Success Scenario:

  1. Manager views "Cancellation Heatmap".
  2. Identifies high cancellation rate on "Monday Mornings".
  3. Implements "Confirmation Deposit" policy for Monday slots.

UC-ANA-003: Financial Performance

Purpose: Track top-line revenue and service mix.

Property Value
Actor Owner
Trigger End of Month
Priority P0

Key Metrics:

  • Total Revenue: Product Sales + Service Sales.

  • Service Mix: Breakdown of revenue by category (e.g., 60% Hair, 40% Spa).

  • Avg Ticket Size: Average spend per customer visit.

Acceptance Criteria:

  1. [ ] Reports load within < 2 seconds for date ranges up to 90 days.
  2. [ ] "Utilization" logic correctly excludes unpaid breaks.
  3. [ ] Heatmaps visually distinguish high (Red) vs low (Green) cancellation zones.