Integrations

External system connections for notifications, calendars, and point-of-sale synchronization.

UC-CORE-003: Communication Integrations

Purpose: Automate customer notifications via preferred channels.

Property	Value
Actor	System
Trigger	Booking Event / Scheduled Job
Priority	P0

Capabilities:

• WhatsApp Confirmation: Send immediate template message upon booking (e.g., "Hi [Name], your appt is confirmed...").

• SMS Reminders: Send reminder 24h and 1h before appointment to reduce no-shows.

• Post-Service Feedback: Auto-send feedback link 1 hour after service completion.

Main Success Scenario:

1. Customer book an appointment.
2. System triggers booking.created event.
3. WhatsApp API is called with templates.
4. Customer receives message with "Add to Calendar" link.

---

UC-CORE-004: Operational Sync

Purpose: Keep Cazo in sync with other business tools.

Property	Value
Actor	System
Trigger	Data Change
Priority	P1

Capabilities:

• Calendar Sync: 2-way sync with Google Calendar / Outlook for Staff.

  • Cazo -> GCal: Pushes appointments to stylist's personal calendar.

  • GCal -> Cazo: Reads "Busy" blocks from personal calendar and blocks Cazo slot.

• POS Sync: Integration with external POS (e.g., Square, Lightspeed).

  • Syncs inventory usage and final payment status.

Main Success Scenario (Calendar Sync):

1. Stylist adds "Dentist Appointment" in their Google Calendar.
2. Cazo webhook receives update.
3. Cazo blocks that time slot on the Appointment Board automatically.