Requirements Traceability Matrix
Document Purpose: This document maps the client's original high-level requirements to the detailed use cases in the Estimation Matrix, ensuring full traceability and demonstrating the depth of analysis.
Executive Summary
A single client requirement like "Appointment Management" expands into 42+ detailed use cases when properly decomposed. This document explains that translation process.
| Metric |
Value |
| Client Requirements |
~15 High-Level Items |
| Cazo Use Cases |
350+ Detailed UCs |
| Expansion Factor |
~20x |
Traceability Matrix
Core Operations
| Client Requirement |
Our Decomposition |
Use Cases |
Link |
| "Appointment Booking" |
Calendar Grid, Create/Edit/Cancel, Walk-ins, Reminders |
25 UCs |
Section 1 |
| "Staff Scheduling" |
Leave Management, Attendance, Conflict Detection |
41 UCs |
Section 4-5 |
| "Customer Management" |
Client Profiles, History, VIP Flagging, Merge |
15 UCs |
Front Desk |
| "Billing & POS" |
Invoice, Payments, Discounts, Taxes, Tips |
40 UCs |
Finance |
| "Inventory" |
Stock Levels, Deduction, Alerts, Reorder |
20 UCs |
Finance |
Marketing & Engagement
| Client Requirement |
Our Decomposition |
Use Cases |
Link |
| "Marketing Campaigns" |
Message Gen, Image Gen, Audience Filters, Scheduling |
38 UCs |
Section 2-3 |
| "Customer Re-engagement" |
Dormant Detection, Win-back, Empty Chair Rescue |
27 UCs |
Section 7-9 |
| "Automation" |
Autopilot Triggers, Birthday Messages, Follow-ups |
13 UCs |
Section 10 |
| "WhatsApp Integration" |
Booking Bot, Reminders, FAQ, Sentiment |
15 UCs |
Section 15 |
AI & Intelligence
| Client Requirement |
Our Decomposition |
Use Cases |
Link |
| "AI Chatbot" |
Intent Extraction, FAQ, Escalation, Sentiment |
9 UCs |
AI/ML |
| "Smart Recommendations" |
Upsell, Re-booking, Slot Optimization |
6 UCs |
AI/ML |
| "Predictive Analytics" |
No-show, Churn, Demand Forecasting |
5 UCs |
AI/ML |
| Client Requirement |
Our Decomposition |
Use Cases |
Link |
| "Multi-Tenant Platform" |
Tenant Isolation, RBAC, API Gateway, Branding |
10 UCs |
Section 11 |
| "Cloud Hosting" |
VPC, Security Groups, Inference Cluster, Auto-Scaling |
8 UCs |
Section 12 |
| "DevOps & Monitoring" |
CI/CD, Logging, Alerting, Incident Response |
12 UCs |
Section 13 |
| "Security & Compliance" |
OWASP, Encryption, Penetration Testing |
8 UCs |
Section 14 |
Why 20x Expansion?
A single requirement like "Appointment Booking" actually contains:
├── Core CRUD (5 UCs)
│ ├── Create Appointment
│ ├── Edit Appointment
│ ├── Cancel Appointment
│ ├── Reschedule Appointment
│ └── View Appointment Details
│
├── Validation & Logic (6 UCs)
│ ├── Conflict Detection
│ ├── Overbooking Prevention
│ ├── Duration Auto-Calculation
│ ├── Buffer Time Handling
│ ├── Processing Time Awareness
│ └── Multi-Service Tagging
│
├── Status Management (4 UCs)
│ ├── Check-In
│ ├── No-Show Marking
│ ├── Late Arrival Logging
│ └── Walk-In Handling
│
├── UI/UX (5 UCs)
│ ├── Daily Grid View
│ ├── Date Navigation
│ ├── Staff Filtering
│ ├── Color-Coded Services
│ └── Load Balancing View
│
├── AI/ML (5 UCs)
│ ├── Predict No-Show Risk
│ ├── Suggest Optimal Stylist
│ ├── Auto-Rebook Suggestions
│ ├── Peak Hour Prediction
│ └── Idle Slot Forecasting
│
└── Integrations (4 UCs)
├── WhatsApp Confirmation
├── SMS Reminders
├── Calendar Sync
└── POS Sync
Total: 25+ Use Cases from one line item.
Summary
| Category |
Client Items |
Cazo UCs |
| Core Operations |
5 |
141 |
| Marketing & Engagement |
4 |
93 |
| AI & Intelligence |
3 |
20 |
| Platform & Infra |
4 |
38 |
| Total |
~15 |
~350+ |
This level of decomposition ensures:
1. Nothing is missed in estimation.
2. Clear acceptance criteria for each feature.
3. Accurate effort allocation across teams.